Refund policy

30-Day Money-Back Guarantee

At Nutrea, we are confident in the quality of our products and want every purchase to feel risk-free. We offer a 30-Day Money-Back Guarantee subject to the conditions described below.

Refund Eligibility

To qualify for a refund, the following requirements must all be satisfied:

Your refund request must be submitted within 30 days of the confirmed delivery date
Requests received after the 30-day period has elapsed will not be honored
Shipping and handling charges are non-refundable
We do not require or accept product returns

Eligibility for a refund is strictly confined to the 30-day window beginning on the confirmed delivery date.

What Is Not Eligible

The following situations are not covered by our refund guarantee:

Requests submitted beyond the 30-day guarantee window
Subscription renewal charges or recurring billing that occurred after the 30-day window
Orders that have already been dispatched or fulfilled once the guarantee period has lapsed
Any requests falling outside the scope of this policy

No exceptions will be made beyond the terms of this 30-day guarantee.

Subscription Terms

If your purchase includes a subscription, it is your responsibility to manage or cancel it within the 30-day guarantee window. Renewal charges processed after this period are not eligible for a refund.
You are fully responsible for managing, adjusting, or canceling your subscription prior to its renewal date. Failure to do so does not qualify as grounds for a refund.
Subscription Purchases. Nutrea offers products available on a recurring subscription basis ("Subscription"), which will renew automatically unless you cancel. By subscribing, you authorize us to charge the payment method on file every 30 days, or at the delivery interval you select ("Billing Period"). By placing your initial subscription order, you expressly acknowledge and agree to the auto-renewal terms and this Subscription Policy.
Canceling Your Subscription. You may cancel your subscription at any time. To prevent a future recurring charge, cancellation must be completed before the final day of your current Billing Period. To cancel, contact our support team at support@nutrea.shop. Cancellations take effect at the close of the current Billing Period.
Keeping Your Billing Details Current. You are responsible for ensuring that your billing information remains accurate, complete, and up to date at all times. This includes promptly updating details such as your billing address, card number, or expiration date. Please notify us immediately if your payment method is canceled or becomes invalid. You can update your information through your customer portal or by reaching out to our support team.

Acknowledgment of This Policy

By completing a purchase on our website, you confirm that you have read, understood, and agree to this Refund Policy in its entirety, including all eligibility conditions and limitations.

Questions About Refunds