Privacy policy

Last updated: April 15, 2026

This Privacy Policy explains how Nutrea (the "Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit, interact with our services, or make a purchase from nutrea.shop (the "Site"), or otherwise communicate with us in relation to the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, site visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically, including to reflect changes in our business practices or for operational, legal, or regulatory purposes. Any revised version will be published on the Site with an updated "Last updated" date, along with any additional steps required by applicable law.

How We Collect and Use Your Personal Information

In order to deliver the Services, we collect and have collected over the preceding 12 months personal information about you from various sources, as outlined below. The specific information we gather depends on how you engage with us.

Beyond the particular uses described below, we may use the information we collect to communicate with you, maintain or enhance the Services, fulfill applicable legal obligations, enforce any relevant terms of service, and safeguard the Services, our rights, and the rights of our users or others.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Nutrea

Rue du Pas-de-l'Ours 5, 3963 Lens
Switzerland
+41 79 830 22 96
support@nutrea.shop

Categories of Personal Information We Collect

The types of personal information we gather about you depend on how you interact with our Site and use our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you. The sections below outline the categories and specific types of personal information we collect.

Information You Provide Directly

Information you submit to us directly through our Services may include:

Contact details such as your name, address, phone number, and email address.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information such as your username, password, security questions, and other credentials used for account security.
Shopping activity including items you browse, add to your cart, save to your account (such as loyalty points, reviews, referrals, or gift cards), or purchase.
- Loyalty points, product reviews, referrals, and gift cards on file
Customer support details including any information you choose to share in communications with us, such as messages sent through the Services.

Certain features of the Services may require you to provide specific information. You may choose not to provide it, but this could limit your ability to use or access those features.

Information Collected Through Your Usage

We may automatically gather certain information about how you interact with the Services ("Usage Data"). To do so, we may use cookies, tracking pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and navigate our Site and your account, device and browser information, network connection details, your IP address, and other data related to your interaction with the Services.

Information Obtained from Third Parties

We may also receive information about you from third-party sources, including vendors and service providers that collect data on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account details, credit or debit card information, billing address) in order to process your transactions, fulfill orders, and deliver the products or services you have requested, as part of our contractual obligations to you.
When you visit our Site, open or interact with emails we send, or engage with our Services or advertisements, we or third parties we work with may automatically collect certain information using tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information obtained from third parties will be handled in accordance with this Privacy Policy. Please also refer to the section below titled Third-Party Websites and Links.

How We Use Your Personal Information

Delivering Products and Services. We use your personal information to provide the Services as part of our contractual obligations to you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and maintaining your account, arranging shipments, facilitating returns and exchanges, and supporting other account-related features and functionality. We may also improve your shopping experience by enabling Shopify to connect your account with other Shopify services you choose to use. In such cases, Shopify will process your information according to its own Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional activities, such as sending marketing, advertising, and promotional messages via email, text message, or postal mail, and displaying advertisements for products or services. This may involve using your personal information to personalize the Services and advertising on our Site and other websites. For EEA residents, the legal basis for this processing is our legitimate interest in promoting our products, pursuant to Art. 6(1)(f) GDPR.
Security and Fraud Prevention. We use your personal information to identify, investigate, or respond to potential fraudulent, illegal, or malicious activity. If you register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly advise against sharing your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us right away. For EEA residents, the legal basis for this processing is our legitimate interest in maintaining site security for you and all users, pursuant to Art. 6(1)(f) GDPR.
Communication and Service Enhancement. We use your personal information to provide customer support and to improve the Services. This is in our legitimate interest to be responsive to your needs, deliver effective services, and sustain our business relationship with you, pursuant to Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For details about the Cookies used in connection with our Shopify-powered store, see https://www.shopify.com/legal/cookies. We use Cookies to operate and enhance our Site and Services (including remembering your actions and preferences) and to conduct analytics that help us better understand how users interact with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to deploy Cookies on our Site to help tailor services, products, and advertising on our Site and elsewhere.

Most browsers accept Cookies by default, but you can adjust your browser settings to remove or reject Cookies through your browser controls. Be aware that disabling Cookies may negatively affect your experience and cause some Services, including certain features and general functionality, to work improperly or become unavailable. Additionally, blocking Cookies may not fully prevent information sharing with third parties such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If we detect a GPC signal, we will treat it as a valid opt-out request for sharing/targeted advertising for the associated browser or device, and if we can link the device to a Shopify account, we will extend the opt-out to that account as well. Learn more about Global Privacy Control at https://globalprivacycontrol.org/. Apart from GPC, we do not currently recognize other "Do Not Track" signals from your browser or device.

How We Share Personal Information

Under certain circumstances, we may share your personal information with third parties for contract fulfillment, legitimate business purposes, and other reasons consistent with this Privacy Policy. These circumstances may include:

With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners who provide services and advertise to you. These partners will use your information according to their own privacy notices.
When you direct, request, or otherwise consent to our sharing certain information with third parties, such as for product shipping or through your use of social media widgets or login integrations.
With our affiliates or within our corporate group, in our legitimate interest to operate a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responses to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users for the purposes described in "How We Collect and Use Your Personal Information" and "How We Share Personal Information":

Category	Categories of Recipients
- Identifiers such as basic contact details and certain order and account information - Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information - Commercial information such as order information, shopping information and customer support information - Internet or other similar network activity, such as Usage Data - Geolocation data such as locations determined by an IP address or other technical measures	- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) - Business and marketing partners - Affiliates

Category of Personal Information	Categories of Recipients
Identifiers such as name, email address, and phone number	Business and marketing partners
Commercial information such as records of products or services purchased	Business and marketing partners
Usage Data	Business and marketing partners

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security practices of such sites, including the accuracy, completeness, or reliability of the information found there. Information you provide on public or semi-public venues, including content shared on third-party social networking platforms, may be viewable by other users of the Services and/or users of those platforms without limitation on use by us or by a third party. The inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not designed for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined under applicable law) personal information of individuals under 16 years of age.

Data Security and Retention

Please be aware that no security measures are completely foolproof, and we cannot guarantee absolute security. Additionally, information you transmit to us may not be secure while in transit. We recommend that you avoid using unsecured channels to send us sensitive or confidential information.

How long we retain your personal information depends on various factors, including whether we need it to maintain your account, deliver the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights

Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

Right to Access / Know: You may have the right to request access to personal information we hold about you, including details about how we use and share your information.
Right to Delete: You may have the right to request deletion of personal information we maintain about you.
Right to Correct: You may have the right to request correction of inaccurate personal information we hold about you.
Right of Portability: You may have the right to receive a copy of your personal information in a structured format and to request its transfer to a third party, subject to certain conditions and exceptions.
Right to Opt Out of Sale, Sharing, or Targeted Advertising: You may have the right to direct us not to "sell" or "share" your personal information, or to opt out of processing your information for "targeted advertising," as defined under applicable privacy laws. If you visit our Site with a Global Privacy Control opt-out signal enabled, we will automatically treat this as a valid opt-out request for the associated browser or device, depending on your location.
Restriction of Processing: You may have the right to request that we cease or restrict our processing of your personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we decline your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

You may exercise any of these rights where indicated on our Site or by contacting us using the details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information to verify your identity, such as your email address or account details, before providing a substantive response. Under applicable laws, you may designate an authorized agent to submit requests on your behalf. Before accepting a request from an agent, we will require proof of authorization and may need you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on your location, you may have the right to appeal our decision by contacting us again, or to file a complaint with your local data protection authority. For the EEA, a list of responsible data protection supervisory authorities is available here.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you reside. Your personal information may also be processed by staff and third-party service providers and partners in other countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

SMS Privacy Statement

If you provide your mobile phone number and opt in to receive SMS or MMS messages from Nutrea, we will use your number solely to deliver transactional, informational, or promotional messages that you have explicitly agreed to receive.

Information Collected
We may collect your mobile phone number, message interaction data (such as delivery confirmations), and your opt-in/opt-out status.

Use of Information
Your mobile phone number is used exclusively for sending SMS/MMS messages related to Nutrea services, updates, or promotions, in accordance with your consent.

Opt-Out
You may opt out of SMS/MMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@nutrea.shop.

No Third-Party Marketing Sharing
Mobile phone contact information will not be shared, sold, rented, or otherwise disclosed to third parties for marketing or promotional purposes.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please call or email us at support@nutrea.shop or write to us at Rue du Pas-de-l'Ours 5, 3963 Lens, Switzerland.

For the purpose of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of your personal information.

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